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Return Policy

Shipping

All Shipping Method is calculated after the order has been processed. Shipping amount is based on the type of shipping service selected, weight, dimension and distance the item has to travel.

All prices are based on prices provided by UPS.com

Need to return your purchase?  

NOTE:

1. All sales are final. Refunds and exchanges are not allowed for Non-Defective items,  All claims must be made within five (5) business days after the order is received. No Return or Exchange will be accepted without an RMA # to request an RMA number simply email us at polysupport@polyusa.com  or call us at 213-746-0234. Please be sure to let us know in your email: (1) Which item you would like to exchanged and (2) Why you want to exchange it. The RMA number must be written on the outside of the box.

2. For COD ORDERS: any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, or no funds availability, the receiver will be charge for the shipping cost and return shipping cost, and 20% restocking fee.

Order Cancellation

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. To cancel your order, please simply reply to the order confirmation email with [CANCEL ORDER] in the subject line or call us at 213-746-0234.

Dropshipments

Starting on July 1st, 2019 We would be charging a $5.00 Extra Fee on all drop ships from PolyUSA. a $10.00 Extra Fee Would be charge on third party Suppliers.  

For further questions please contact the us through email or phone.